The
United Bank for Africa (UBA) Plc has deepened its retail products and
services with an aim to delivering services aimed at meeting the needs
of its customers across Africa.
The
services and product offerings, targeting at all classes of customers
have been specifically tailored to meet the unique needs of individual
customers of the bank, in line with the customer first policy of the
bank.
UBA’s
Head of Retail Liabilities, Ogechi Altraide, who spoke during a virtual
international media parley with journalists from all over Africa,
pointed out that bank was well prepared ahead of the Covid-19 pandemic
and had rolled-out a number of products that enabled customers to carry
out their daily transactions with ease from the comfort of their homes.
She said, “At UBA, we have developed very deep and customer-centric solutions that have given us number one ranking over time.
Our
retail footprint cuts across 20 African countries, where we serve over
20 million customers through well researched platforms including over
20,000 point of sales (PoS) as well as 3,000 ATMs deployed across the
continent.
“We
have well over 10 million active cards, while our very active and
highly applauded Mobile App and USSD platforms serve several millions of
subscribers every second.”
Continuing,
Altraide said, “Our retail banking platforms cater to all ages and
classes with the kiddies and teens account – where parents can earn
rewards and bonuses for saving for their kids, while also enjoying
support in terms of scholarships and health insurance;
Next
Gen Account – which caters for young adults; mass marketing segment –
made up of low to mid income earners; affluent banking for the premium
banking experience as well as SME banking, which caters to meeting the
needs of a niche industry essential for the growth of any economy.”
Throwing
more light on the bank’s increasing support for the MSMEs, she
explained that the bank offers both financial and non-financial services
to this all-important sector as well as access to loans, adding that,
“At UBA, we recognise that SMEs are important to economic growth,
therefore our various offerings for MSMEs is positioned to support them
in this regard.”
Altraide
noted that other retail propositions the bank has developed to promote
financial inclusion are Diaspora Banking where customers can enjoy the
same quality of services in all locations around the world through UBA
Connect and Africash; and Agency Banking, which makes use of digital
channels that allow customers to access UBA banking services right in
their neighborhoods from our dedicated Agents.
Apart
from UBA mobile banking, USSD, internet banking and LEO – UBA’s virtual
assistant other innovative platforms that drive the bank’s retail
business include UBA’s Click Credit – a much loved and accepted facility
that makes instant cash available to customers with salary accounts
within minutes.
Altraide
added that already, over 50,000 people have benefited from the
facility, adding that customers can access up to N5 million in a matter
of seconds.
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